Built in Kenya, for the world. Pay via M-Pesa, card or bank transfer.

Get exactly what you paid for.

Buying from a post on Instagram, TikTok or WhatsApp? Thibitisha holds your money until the item is in your hands. Sellers know the money is there before they dispatch.

BuyPaste a link SellPost once
Money held until delivery Phone- and ID-checked sellers Full refund if it never arrives

From “I want that” to “I’ve got it”

Real buyers, sellers and riders across Kenya. Thibitisha sits quietly in the middle, keeping the money safe until the goods arrive.

  1. A smiling woman on a street in Nairobi

    Request sent to @techmart.keThey'll call you to agree the details

    The buyer asks

    You see something on Instagram, TikTok or WhatsApp. Tap Buy, paste the link, and the seller calls you.

  2. A smiling woman at her market stall in Nairobi

    Payment heldSafe to pack and send

    KSh 5,100

    The seller sends

    The seller sees your money is already held by Thibitisha, so they pack your goods and send them with confidence.

  3. A boda boda rider delivering goods on a busy Nairobi street

    Code confirmedHand over to the buyer

    It arrives

    A rider brings it to your pin. Enter your delivery code, check the item, and the seller is paid.

Photos from Pexels by Mwabonje Ringa, Charles Lichinga and MC G'Zay.

Follow your money from the post to your door

The money always passes through Thibitisha, never straight from buyer to seller. Here's where it is at every step.

  1. Paste a link or scan a post

    Tap Buy and paste the link, or scan the code on a Thibitisha post. We find the seller, and they call you to agree the price and delivery.

    YouThibitishaSeller

  2. Pay with M-Pesa

    Enter your PIN on the prompt. Thibitisha holds the money, and the seller sees it's there and dispatches.

    YouThibitishaheldSeller

  3. Enter the delivery code

    Half the code is on the package, half is in your SMS. Enter it when the item arrives, and the rider hands it over.

    YouThibitishastill heldSeller

  4. Check it, then confirm

    You get 1 to 3 days to check the item. Confirm and the seller is paid. Report a problem and the money stays held while we look at it.

    YouThibitishaSellerpaid

For buyers

Pay only for what arrives

  • Buy from any seller, even one not on Thibitisha yet. Paste their link and we invite them.
  • Reviews only from people who really bought.
  • Full refund if it never arrives or isn't as described.
  • All your purchases and reviews in one place.
Start buying

For sellers

Get paid for real orders

  • Post once to Facebook, Instagram, TikTok, YouTube and WhatsApp.
  • Every post carries the Verified mark and a code to pay.
  • No fake orders: the money is held before you dispatch.
  • Your own rider, a courier, or ours. Payouts to M-Pesa.
Start selling

Nobody holds the whole code until the package is in your hands

Half the code is printed on the package. The other half is sent only to you. The rider hands over only when the full code is entered.

Thibitisha#7a3f9
Deliver to
Brian O., Kilimani
On the package
7__3
SMS to Brian only
Order #7a3f9 is protected. When the rider arrives, add these middle digits to the ones on the package. Never share them before you see your package.
_51_
Rider's screen

Waiting for Brian's code

The rider can see 7 and 3 on the label, but not the middle digits.

Riders can't fake deliveryThey see the label, never your SMS digits.

Sellers can't mark it deliveredOnly your code moves an order to Delivered.

Three tries, then lockedGuessing doesn't work. Support reissues the code.

The seller chooses how to deliver. You choose what suits you.

At checkout you pin your location on the map and see each option the seller offers, with its fee and where you enter the code.

OptionHow it worksWhere you enter the codeFee
Thibitisha riderOur riders collect from the seller. Same day in Nairobi.At your doorBy distance
Seller's own riderThe seller's boda or staff. They get an SMS when your code is confirmed.At your doorSet by seller
Courier or parcelFor upcountry. Enter the code as soon as you collect.On collectionFlat fee
Collect from sellerEnter the code at the shop before you take the item.At the shopFree

Drop a pin. Pay for the real distance.

  • Pin it on Google MapsSearch your building or estate, use your current location, or move the map under the pin. Add a landmark like "blue gate, 2nd floor".

  • Fees by road distanceThe fee comes from the real road distance between the seller and your pin, not a rough zone.

  • Turn-by-turn for the riderOne tap opens the route in Google Maps, so the rider finds you first time.

  • Your pin stays privateOnly whoever delivers sees it, after you pay. The package label shows just your area.

2% from each side. Nothing on delivery.

The fee is on the item price only, so buyers far from the seller don't pay more for the same protection. No sign-up fee, no monthly fee.

KSh
Delivery option
1 km5 km40 km

Example rates: Thibitisha rider KSh 150 + KSh 25 per km, up to 40 km in the Nairobi area.

Your orderExample
Item priceKSh 5,000
Delivery feeKSh 280
Buyer protection (2% of item)KSh 100
Buyer paysKSh 5,380
Seller receivesKSh 4,900
Thibitisha keepsKSh 200

Delivery fee goes to: the rider

Good to know

Can't find your answer? Ask us in the app and a person will reply.

Real links end in thibitisha.bizA real Thibitisha mark or scan code always opens a page on thibitisha.biz. If it leads anywhere else, it's fake.

Do I need an account to buy?

No. You pay with your M-Pesa number. We save your name, number and delivery area so you can see your purchases and review sellers later.

The seller I found isn't on Thibitisha. Can I still use it?

Yes. Tap Buy and paste the link to their post. We tell the seller a buyer is ready and they call you to agree the details. Then they send you a Thibitisha payment link. If you've already agreed a price, you can pay first and we invite the seller; if they don't accept within 24 hours, you get a full refund.

What if the item never arrives or isn't as described?

Report a problem before the inspection period ends, with photos. The money stays held while a reviewer looks at evidence from both sides. If you're right, you get a refund.

How is the delivery fee worked out?

You pin your location on Google Maps. Thibitisha measures the road distance from the seller's pickup point to your pin and shows the fee for each delivery option before you pay. Our riders charge a starting fee plus a rate per kilometre; sellers with their own riders set their own rates; courier is a flat fee; collecting from the shop is free. The 2% protection fee never applies to delivery.

Who sees my exact location?

Only whoever delivers your order, and only after you pay. The label on the package and the messages to the seller show just your area, like "Kilimani".

When does the seller get paid?

When you confirm the item is right, or automatically when the inspection period ends with no problem reported. The delivery fee goes to whoever delivered, as soon as your code is confirmed.

A seller asked me to pay their number directly. Should I?

No. Only payments through Thibitisha are protected. A seller who asks you to pay outside Thibitisha is a warning sign; please report them in the app.

I don't have a smartphone. Can I still confirm delivery?

Yes. Reply to our SMS with the full code, or read your two digits to the rider, who enters the code for you. Thibitisha still checks it.

Together we can make online buying safer for everyone

Start with one purchase or one post. Thibitisha does the rest.

BuyPaste a link SellPost once

Get the Thibitisha app

Free for Android and iPhone. Buy, sell and follow every order from your phone.

  • Track your order to your door
  • Enter your delivery code in one tap
  • Sellers: post once, get paid to M-Pesa
Download on the App Store Get it on Google Play